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Frequently Asked Questions

Do we have the items in stock? 

From time to time demands on certain items may result in items been out of stock but we will notify you if any problems with stock after the order is processed.

 

How long does delivery take?

Typically deliveries with be within 5-10 working days.

 

Why are you such good value?

At Crean Ceramic City perfection is something that many companies aspire to, but rarely deliver on. At Crean Ceramic City, on the other hand, we believe that excellence is something we must continually strive to achieve. 

We base our standards on exceptional customer service, high quality products and value for money and the most up to date fashions in Tiles, Timber Flooring, Fireplaces, Stoves and Sanitary Ware and Wall Art. 

 

How extensive are the range of products?

We currently are new to the online sales but we have a product base on our database of 50,000 products. These are Tiles, Timber Flooring, Fireplaces, Stoves and Sanitary Ware and Wall Art. We have started uploading all of these but it will take some time. If you are looking for a particular product please contact our customer service team

 

How experienced is the company?
Creans Ceramic City has been in business since 1968. Our team of young professionals is fully trained through constant tutoring courses and tuition, so their technical know how and design flair is second to none.  

 

The team at Crean Ceramic City delivers a complete design service. So if you are finding it especially difficult to choose tiles, bathroom ware, wood flooring, fireplaces stoves & wall art or to visualize the end result we have hundreds of images and designs on file to browse through. Indeed our latest showroom has 15 tiled and fully furnished bathrooms to help with the design decision. We now have an extensive range of fireplaces and stoves in store, accessories and wall art.

 

We also specialize in solid flooring, engineered woods and laminate flooring. If for any reason you find it difficult to visit our showroom, then we offer advice and a consultation on-line: web@creansceramiccity.com
 

Whether it is deciding on a design for tiles, a layout plan for sanitary ware, stove or fireplace our team is on hand to provide the best guidance and technical advice.

 

Do you cater for Interior Designers & Architects?
We have extensive experience in dealing with Interior Designers & Architects in our showrooms. Our trained sales staff can advise on any technical specifications to co- ordinate with the bathroom design. Come and view the fantastic range of products in the showroom.

 

How much is delivery?
 

Our deliveries are carried out by third party carriers.

From January 2013 our delivery costs: Prices are inclusive of VAT

- Small items     € 10.00 per order i.e. Shower, Accessories, etc

- Medium items € 19.16 per order i.e. Wall art, Mirrors, etc

- Large items     € 55.35 per order i.e. Suite, Baths, Shower door, etc
 
These charges will be applied at point of order.
 
How do I return an item?
Returns process
 
If for some reason you have decide that you want to return an item to us, you may as long as it within seven working starting from the date you received you purchase. But remember, if you cancel in this way rather than fault goods you will pay the cost of returning the item
 
You will need to contact our customer service team with the order number when you placed the order, you must notify us within 7 days after delivery.
 
We will email you a returns form and ID number allowing goods to be accepted to our warehouse. Please give this to your courier. It must be returned within 21 days of your delivery docket date. The cost of returning the goods will be at your expense.
 
If you do not return the goods within 21 days of your notice of cancellation, you will be deemed to have accepted the goods. Credit will be only applied after the item is check and it’s in unused condition with original packaging.
 
Credit will be applied to your card once goods have been returned and approved by our warehouse.
 
Do you offer any coupons or vouchers?
We do have promotions that involve a coupon and voucher. We will give Discount Codes on facebook and twitter to ensure you get the entire current offer from Crean Ceramic City. Please follow and share us on facebook Crean Ceramic City and twitter @CreanCeramic At the checkout there is an area to enter your Discount Codes.

Where is my order?
We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link track you order

What happens if I have ordered the wrong item?
Returns process
 
If for some reason you have decide that you want to return an item to us, you may as long as it within seven working starting from the date you received you purchase. But remember, if you cancel in this way rather than fault goods you will pay the cost of returning the item
 
You will need to contact our customer service team with the order number when you placed the order, you must notify us within 7 days after delivery. We will email you a returns form and ID number allowing goods to be accepted to our warehouse. Please give this to your courier. It must be returned within 21 days of your delivery docket date.
 
The cost of returning the goods will be at your expense. If you do not return the goods within 21 days of your notice of cancellation, you will be deemed to have accepted the goods. Credit will be only applied after the item is check and it’s in unused condition with original packaging. Credit will be applied to your card once goods have been returned and approved by our warehouse.
 
Can you send me a brochure?
We have many brochures in store. If you require a certain product we can send you a link via email. It’s a quicker way to see hundreds of brochures online. Please contact our customer service team for details How do I cancel an order? You can cancel your order up to 7 days after delivery see Returns process. If you have not received you order you can contact us via our customer service team with the order number when you placed the order. Credit will be applied to your card within 30 days