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Legal

At Crean Ceramic City our professional sales team provides practical experience and trained personnel for the most challenging of projects. Our exclusive range of Tiles, Timber Flooring, Fireplaces, Stoves and Sanitary Ware and Wall Art combined with our complete design service and unique skills in predicting trends set us apart. But a real understanding for our style and design flair comes with a visit to our showrooms.

 

Price
All our prices displayed on our website are inclusive of vat. At the point of order you will be given a Total price.

The price listed on the Website (the 'Price') for Crean Cermaic City products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong. In exceptional circumstances, items ordered may be out of stock. You will be contacted if this circumstance occurs and refunded accordingly.


Pricing Errors
In the event that there is a pricing error on the website then www.creansceramiccity.com will not be bound to honour any orders made at that price.

 

Delivery
Delivery charges will be added depending on the size and weight of the product in question. We have grouped them in 3 weights

From January 2013 our delivery costs:

Prices are inclusive of VAT
- Small items € 10.00 per order i.e. Shower, Accessories, etc
- Medium items € 19.16 per order i.e. Wall art, Mirrors, etc
- Large items € 55.35 per order i.e. Suite, Baths, Shower door, etc

These charges will be applied at point of order.

Payment
Payment will be taken via paypal from your card at the time. When we receive your order we will send you an order acknowledgement. Once we have confirmed your payment and stock availability we will forward you order to see processing orders.

Goods are subject to availability. In the event that we are unable to supply the goods, our customer service team will inform you of this as soon as possible. Give you an option of a similar value product and quality.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, our customer service team will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and payment in full has been received for the products.

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges.

Our products are priced in Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card.

 

Processing Orders
Once we have received an order our customer service team will send you an email confirming receipt of your order once payment is confirmed by paypal. If goods are ordered at the weekend or on a bank holiday, the order will be processed on the next working date and delivery dates will vary accordingly. We strive to deliver all goods on time, however delays are possible so please do not book your tradesman until goods have been safely received and in good condition.

Dispatching an Order
Once your order is ready for dispatch you will receive and email confirmation from our customer service team with the following the subject box "dispatch confirmation email"

 

Delivery
Delivery is made within the Republic of Ireland only.

We will delivery to customers outside the Republic of Ireland. All enquiries should be directed to the customer service team section. Delivery times and shipping rates will vary. Further details will be explained to you after we receive your initial enquiry.

Delivery will be made to the address specified by you on the completed order form. Please include a contact phone number to enable the courier to contact you.
Typically deliveries with be within 5-10 working days.

Our deliveries are carried out by third party carriers.

From January 2013 our delivery costs:
Prices are inclusive of VAT
- Small items € 10.00 per order i.e. Shower, Accessories, etc
- Medium items € 19.16 per order i.e. Wall art, Mirrors, etc
- Large items € 55.35 per order i.e. Suite, Baths, Shower door, etc

These charges will be applied at point of order.

- If a product you have ordered was out of stock you will be notified with the date that the product will be back in stock.
- You will be mailed once the item has been dispatched from our warehouse with a delivery date.
- You must inspect the goods thoroughly before signing the delivery docket. When signing for a delivery you accept that the goods have been received in good condition. In the event of goods been damaged on delivery you should not accept them, let the courier return them to Crean Ceramic City. Never sign a delivery docket as unchecked. You must inform our customer service team within this within 24 hours of delivery of any discrepancies.
Goods will be held at your risk once you have signed the courier delivery docket and we will not be liable for the loss or destruction of the goods.
- If goods are ordered at the weekend or on a bank holiday, the order will be processed on the next working day and delivery dates will vary accordingly. We strive to deliver all goods on time. However delays are possible so please do not your tradesman until goods have been safely received and in good condition.
- If our couriers cannot make a delivery you will be contacted by our customer service team or the couriers to arrange a re-delivery or pick up.
- If you do not respond and the items are returned to us you may be subject to a charge.
- If the item needs re-delivering there will also be a re-delivery charge.


Quality control
Before goods are released from our warehouse to the courier. We will do a quality control check on each product to ensure it meets our high standard.
In the unlikely event of your tradesman discovering a defect in the product, we will require you to notify us as soon as possible. Our customer service team may require you to take some photography's of the defected product. On confirmation of the defected product we will release a replacement product to your delivery address and uplift the defected product at Crean Ceramic City expense.

 

Cancellation of a order
You can cancel your order up to 7 days after delivery see Returns process
If you have not received you order you can contact us via our customer service team
With the order number when you placed the order. Credit will be applied to your card within 30 days

 

Returns process

If for some reason you have decide that you want to return an item to us, you may as long as it within seven working starting from the date you received you purchase. But remember, if you cancel in this way rather than a fault goods you will pay the cost of returning the item
You will need to contact our customer service team with the order number when you placed the order, you must notify us within 7 days after delivery.
We will email you a returns form and ID number allowing goods to be accepted to our warehouse. Please give this to your courier. It must be returned within 21 days of your delivery docket date. The cost of returning the goods will be at your expense.
If you do not return the goods within 21 days of your notice of cancellation, you will be deemed to have accepted the goods.
Credit will be only applied after the item is check and it's in unused condition with original packaging. Credit will be applied to your card once goods have been returned and approved by our warehouse.

 

Frequently Asked Questions
Do we have the items in stock?
From time to time demands on certain items may result in items been out of stock but we will notify you if any problems with stock after the order is processed.

How long does delivery take?
Typically deliveries with be within 5-10 working days.

 

Why are you such good value?
At Crean Ceramic City perfection is something that many companies aspire to, but rarely deliver on. At Crean Ceramic City, on the other hand, we believe that excellence is something we must continually strive to achieve.

We base our standards on exceptional customer service, high quality products and value for money and the most up to date fashions in Tiles, Timber Flooring, Fireplaces, Stoves and Sanitary Ware and Wall Art.

How extensive are the range of products?
We currently are new to the online sales but we have a product base on our database of 50,000 products. These are Tiles, Timber Flooring, Fireplaces, Stoves and Sanitary Ware and Wall Art. We have started uploading all of these but it will take some time. If you are looking for a particular product please contact our customer service team

How experienced is the company?
www.creansceramiccity.com has been in business since 1968. Our team of young professionals is fully trained through constant tutoring courses and tuition, so their technical knowhow and design flair is second to none.

The team at Crean Ceramic City delivers a complete design service. So if you are finding it especially difficult to choose tiles, bathroom ware, wood flooring, fireplaces stoves & wall art or to visualize the end result we have hundreds of images and designs on file to browse through. Indeed our latest showroom has 15 tiled and fully furnished bathrooms to help with the design decision. We now have an extensive range of fireplaces and stoves in store, accessories and wall art.

We also specialize in solid flooring, engineered woods and laminate flooring. If for any reason you find it difficult to visit our showroom, then we offer advice and a consultation on-line: web@creansceramiccity.com

Whether it is deciding on a design for tiles, a layout plan for sanitary ware, stove or fireplace our team is on hand to provide the best guidance and technical advice.

Do you cater for Interior Designers & Architects?
We have extensive experience in dealing with Interior Designers & Architects in our showrooms. Our trained sales staff can advise on any technical specifications to co- ordinate with the bathroom design. Come and view the fantastic range of products in the showroom.

How much is delivery?
Our deliveries are carried out by third party carriers.

From January 2013 our delivery costs:
Prices are inclusive of VAT

- Small items € 10.00 per order i.e. Shower, Accessories, etc
- Medium items € 19.16 per order i.e. Wall art, Mirrors, etc
- Large items € 55.35 per order i.e. Suite, Baths, Shower door, etc

These charges will be applied at point of order.

How do I return an item?
Returns process
If for some reason you have decide that you want to return an item to us, you may as long as it within seven working starting from the date you received you purchase. But remember, if you cancel in this way rather than fault goods you will pay the cost of returning the item 

You will need to contact our customer service team with the order number when you placed the order, you must notify us within 7 days after delivery.

We will email you a returns form and ID number allowing goods to be accepted to our warehouse. Please give this to your courier. It must be returned within 21 days of your delivery docket date. The cost of returning the goods will be at your expense. 
If you do not return the goods within 21 days of your notice of cancellation, you will be deemed to have accepted the goods. 
Credit will be only applied after the item is check and it's in unused condition with original packaging. Credit will be applied to your card once goods have been returned and approved by our warehouse. 


Do you offer any coupons or vouchers?
We do have promotions that involve a coupon and voucher. We will give Discount Codes on facebook and twitter to ensure you get the entire current offer from Crean Ceramic City. Please follow and share us on facebook Crean Ceramic City and twitter @CreanCeramic At the checkout there is an area to enter your Discount Codes.

Where is my order?
We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link track you order

What happens if I have ordered the wrong item?
Returns process
If for some reason you have decide that you want to return an item to us, you may as long as it within seven working starting from the date you received you purchase. But remember, if you cancel in this way rather than fault goods you will pay the cost of returning the item 

You will need to contact our customer service team with the order number when you placed the order, you must notify us within 7 days after delivery. 

We will email you a returns form and ID number allowing goods to be accepted to our warehouse. Please give this to your courier. It must be returned within 21 days of your delivery docket date. The cost of returning the goods will be at your expense. 
If you do not return the goods within 21 days of your notice of cancellation, you will be deemed to have accepted the goods. 

Credit will be only applied after the item is check and it's in unused condition with original packaging. Credit will be applied to your card once goods have been returned and approved by our warehouse. 


Can you send me a brochure?
We have many brochures in store. If you require a certain product we can send you a link via email. It's a quicker way to see hundreds of brochures online. Please contact our customer service team for details

How do I cancel an order?
You can cancel your order up to 7 days after delivery see Returns process. If you have not received you order you can contact us via our customer service team with the order number when you placed the order. Credit will be applied to your card within 30 days

Privacy notice
This privacy notice applies to the use of personal information by Crean group and its group companies.

Any member of the Crean group may use and share, within that group, the information you provide and other information it holds about you for the purposes set out below.
Information we may hold about you

- Information you've provided to us, including on our websites.
- Information about our products and services you've ordered or enquired about.
- Information provided by other companies who've obtained your permission to share information about you.
- Information about the products, advertisements and services you access.
- Information we collect using cookies stored on your device about your use of Creans Ceramic city and/or selected third party websites. 
- Your IP address, this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites.


How we may we use your information
In addition to using your information to provide you with requested products or services and general account management and the management of traffic across our network, we may also use your information in the following ways:

- To monitor and improve our products, services and websites.
- We may share information with credit reference and fraud prevention agencies for use in credit decisions, and for fraud detection and prevention purposes.
- If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts and facilities; recovering debt; checking details on proposals and claims for all types of insurance; or checking details of job applications and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please contact us by emailing us at web@creansceramiccity.com if you want to receive details of the relevant fraud prevention agencies.
- We may also share your information with other companies for debt recovery purposes.
- For market research.
- To enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party; in the detection and prevention of fraud and other crimes; and for the purpose of safeguarding national security.
- We may disclose your information to any successors of our business for them to use for the purposes set out in this privacy notice.
Unless you've asked us not to:
- To send you periodic newsletters about your chosen services.
- To send you direct marketing. This may include communications by post, telephone or email about us and our business partners' products and services, events and special offers, including, where applicable, for a reasonable time after you have ceased to be a customer of ours.
- To provide you with personalised services, such as providing you with viewing recommendations and tailored advertising. This means that we have your agreement to store information about you on the devices you use, for example to make some of the adverts you see more relevant to you.
- To provide you with online behavioural advertising through the use of cookies when you visit our websites.


Your preferences


Marketing
You can opt out by calling us on +353949024250. You can also click on the "unsubscribe" link in direct marketing emails from us. You can opt out of direct marketing altogether or you can choose between post, telephone and email.


Personalisation (including tailored advertising)
You can opt out by calling us on +353949024250 Please note that if you opt out of personalisation you will not receive tailored advertising. This means you will still see the same number of adverts but they will be ones that appear as standard.


Contacting Creans Ceramic City
Any queries or comments about this privacy notice or for requests of copies of the information we hold about you should be sent to web@creansceramiccity.com Please ensure you notify us of any updates, amendments and corrections to your information by contacting us on +353949024250


Cookies notice
When you create or log in to an online account you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites or mobile services you agree to the use of cookies as described in this notice.
You should be aware that when you use our websites, mobile sites, or mobile apps, we may collect information by using 'cookies'.

What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

What do you use cookies for?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.

Cookies that are needed to provide the service you have asked for
Some cookies are essential so you can move around the website and use its features. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.

Here are some examples of essential cookies.

- Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
- When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.
- Some are session cookies which make it possible to navigate through the website smoothly. However these are automatically deleted after you close your web browser. Improving your browsing experience
These cookies allow the website to remember choices you make, such as your language or region and they provide improved features.


Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites.


- Remembering your preferences and settings, including marketing preferences, such as opting in or out of marketing emails.
- Remembering if you've filled in a survey, so you're not asked to do it again.
- Remembering if you've been to the site before. If you are a first-time user, you might see different content to a regular user.
- Restricting the number of times you're shown a particular advertisment. This is sometimes called 'frequency capping'.
- Showing you information that's relevant to products of ours that you have.
- Giving you access to content provided by social-media sites like Facebook or Twitter.
- Showing 'related article' links that are relevant to the page you're looking at.
- Remembering a location you've entered such as weather forecasts.


Analytics
We like to keep track of what pages and links are popular and which ones don't get used so much to help us keep our sites relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get 'error messages' from web pages.
This group of cookies, often called 'analytics cookies' are used to gather this information. These cookies don't collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else's cookies. We can then see the overall patterns of usage rather than any one person's activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works.


Our websites and some of the emails you might get from us also contain small invisible images known as 'web beacons' or 'tracking pixels'. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails. These web beacons are anonymous and don't contain or collect any information that identifies you.


Legal
Crean Ceramic City is trading as an entity of the Crean Group.


This website is owned by Crean Mosaics. The content of the site belongs to Crean Mosaics unless indicated otherwise.
Copyright and all intellectual property rights in the content of this site are vested in Crean Mosaics and reserved, unless indicated otherwise.
The Crean Ceramic City brand names and logos, including the Crean Group brands, are, unless otherwise stated, registered trademarks. All reproduction, use and/or modification made without the prior written permission of Crean Mosaics, is liable to constitute an infringement of copyright.
Crean Ceramic City is trading as an entity of the Crean Group.

This website is owned by Crean Mosaics. The content of the site belongs to Crean Mosaics unless indicated otherwise.
Copyright and all intellectual property rights in the content of this site are vested in Crean Mosaics and reserved, unless indicated otherwise.
The Crean Ceramic City brand names and logos, including the Crean Group brands, are, unless otherwise stated, registered trademarks. All reproduction, use and/or modification made without the prior written permission of Crean Mosaics, is liable to constitute an infringement of copyright.

Legal
Intellectual property rights, brand names and trade marks
Crean Ceramic City is trading as an entity of the Crean Group.

This website is owned by Crean Mosaics. The content of the site belongs to Crean Mosaics unless indicated otherwise.

Copyright and all intellectual property rights in the content of this site are vested in Crean Mosaics and reserved, unless indicated otherwise.
The Crean Ceramic City brand names and logos, including the Crean Group brands, are, unless otherwise stated, registered trademarks. All reproduction, use and/or modification made without the prior written permission of Crean Mosaics, is liable to constitute an infringement of copyright.

Liability
The content of this site does not constitute professional advice.
In preparing this site, every effort has been made to ensure that the content is up to date and accurate. However, unintentional errors can occur and therefore the information may neither be up to date nor accurate.

Additionally, this site may contain information provided by third parties. Crean Mosaics makes no representation or warranty regarding the accuracy, truth, quality, suitability or reliability of such information. Crean Mosaics is not responsible for any errors, omissions, or inaccuracies contained in any information provided by such third parties.
Crean Mosaics accepts no liability for any loss arising as a result of any action taken or refrained from as a result of information contained on this site or any other sites to which this site may be linked.

Privacy policy
Crean Mosaics fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission.
Any personal information which you volunteer to Crean Mosaics via this website will be treated with the highest standards of security and confidentiality, strictly in accordance with the Ireland Data Protection Acts 1988 and 2002.
You have the right of access to, and the right to correct any inaccuracies in personal information we may hold about you.
By simply visiting our website you do not disclose, nor do we collect personal information about you. From time to time we may collect website traffic details, and we use this data at an aggregate level in order to help us to improve our website.
Where you do give us personal information (such as your name, email address, work address, phone number, fax number and/or other contact information), you consent to us storing your personal information for:


- Processing other requests from you for information you are seeking about particular products
- Sending you other communications about our company, its products and services and other relevant information, such as through opt-in email newsletters that you have agreed to receive, and which also give clear unsubscribe options in each issue

Third-party sites
Crean Mosaics is not responsible for the content or privacy policies of third-party websites to which links are provided, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Your linking to any third-party websites is entirely at your own risk, and you are advised to check the privacy policies on these sites before providing any personal information to them.

Governing law
Any action, proceeding, dispute, claim or controversy arising out of or relating to this site or these Terms and Conditions shall be governed by the law of Ireland and be subject to the exclusive jurisdiction of the courts of Ireland, and you hereby submit to the jurisdiction of said courts.

Accessibility
At Crean Mosaics we care about accessibility in all our work. We are also committed to making the information on our websites accessible to all.
In constructing and maintaining this website, we have endeavoured to make it as accessible as possible.
To this end, we have followed the accessibility guidelines of the World Wide Web Consortium (W3C). The W3C's WAI (Web Accessibility Initiative) produces accessibility guidelines that are an internationally recognised benchmark of accessibility, and we aim to meet the AA level of conformance with the WAI's Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

The benefits of this include:
- Pages that are fast to download, regardless of whether you are using broadband or a modem
- Relative text sizes, allowing users to change font size easily using their browser
- Content of each page still readable even if your browser or browsing device does not support Cascading Style Sheets (CSS)
- Descriptive ALT (i.e. alternative text) attributes on all images. Certain decorative graphics include null ALT attributes
- All pages able to function without JavaScript. Please note, though, that certain features such as error checking on forms may only be available when JavaScript is enabled

If you cannot fully access any information on a particular page, please email us at web@creansceramiccity.com


Company registration details
Crean Mosaics is incorporated in the Republic of Ireland.
Crean Mosaics registered number: 91080
V.a.t no. IE 2219146Q
Registered office:
Crean Mosaics,
The Square,
Charlestown,
Co Mayo,
Ireland.